Return & Refund Policy

Our Return and Refund Policy was last updated 3 March 2022.

Thank you for shopping at Sparkly Pretty Things or Craftorama. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns below.

The following terms are applicable for any products that You purchased with Us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Sparkly Pretty Things or Craftorama

“Goods” refers to the items offered for sale on the Service.

“Orders” means a request by You to purchase Goods from Us.

“Service” refers to the Website.

“Website” refers to www.sparklyprettythings.net or www.craftorama.co.uk

“You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Defects and Damaged Items

Should there be a problem with your Order being damaged, defective or incorrect, please notify Us as soon as possible and provide photographic evidence if you can, by email to info@sparklyprettythings.net or info@craftorama.co.uk.

We will either arrange for the item to be collected from You or send You a prepaid label for return postage (this will be your choice). Once received, we will then dispatch a replacement to You by the original dispatch method.

Your Order Cancellation Rights

Most of our Sparkly Pretty Things products are handmade to order and personalised, we CANNOT accept returns of any personalised item.

For non personalised items including craft kits You are entitled to cancel Your Order within 14 days without giving any reason for doing so, subject to the following conditions:

The Goods were purchased in the last 14 days
The Goods are in the original packaging

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by sending us an email at info@sparklyprettythings.net or info@craftorama.co.uk

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

Goods must be returned unused and in the same condition they left Us. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Sparkly Pretty Things / Craftorama

14 Rye Grass Way

Braintree

Essex

CM7 1GL

United Kingdom

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by sending us an email at info@sparklyprettythings.net or info@craftorama.co.uk